Anchoring change
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Idea submitted by rob
 on Thu, 2010/09/02 - 21:44. [nid:50] |
the importance of anchoring process change once it is done http://blogs.pinkelephant.com/index.php?/troy/C26/
"Unless the individuals / departments and organizations believe they are being measured and held accountable for the process in a real and tangible way that actually has consequence, they will resort to the path of least resistance... the chances are you have not created the necessary organizational structures, governance roles and performance measurement systems to actually make people believe they have to follow the processes or else suffer the consequences."
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