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How to Use Kaizen to Drive Service Improvements

Kaizen is a Lean Six Sigma term and a Japanese philosophy that focuses on continual improvement throughout all aspects of life. In fact, Kaizen is the Japanese word for “change for better” or “continual improvement.”

When applied to the workplace, Kaizen activities can improve every function of a business, from the IT service desk to sales operations, and from the CEO to a new employee on their first day. It aims to eliminate “waste” in all systems of an organization through the improvement of standardized activities and processes.

Kaizen is ultimately about bringing together a group of people who have an interest in having a particular problem solved, and getting them to solve that problem.

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