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Cultural change viewed as a grieving process

Troy Dumoulin of Pink Elephant wrote an excellent post about Cultural Change viewed as a grieving process. It is written about ITIL change but it applies to any organisational change and it is brilliant stuff.

21st Century intrinsic motivators

TED presentation by Dan Pink
"There is a mismatch between what science knows and what business does. And here is what science knows. One: Those 20th century rewards, those motivators we think are the natural part of business, do work, but only in a surprisingly narrow band of circumstances. Two: Those if-then rewards often destroy creativity. Three: The secret to high performance isn't rewards and punishments, but that unseen intrinsic drive. The drive to do things for their own sake. The drive to do things cause they matter. "

IT Service Climate

IT Service Climate: An Extension to IT Service Quality Research

Journal of the Association for Information Systems, May 2008 by Jia, Ronnie, Reich, Blaize Horner, Pearson, J Michael
Copyright 2008, by the Association for Information Systems.


Knowledge Management

Knowledge Management is all about culture in the organisation. The fact is Knowledge Information is misunderstood as Knowledge Management.

Knowledge Information can be your Data, Technology, Transactions (Input & Output). The transformation to Knowledge Management is the People & Organisational value. Success of Knowledge Management is defining this fine line.

Depeding on the type of business you are in, even Suppliers, Partners, End users etc. all needs to be involved.

Posted on LinkedIn by Rakesh Kanojia

Root cause is always people

When I was a tech vendor I enjoyed displacing competitor product with ours, but I knew every time there was nothing wrong with the competitive tool, just the way it was implemented (process/procedure) and used (people/culture).

As an IT industry we are starting to mature to the point where we don't so often blame the technology tools. Now we more often blame the process "tool", e.g. ITIL, Lean, Agile...

Tribal Leadership

According to Dave Logan, the co-author of “Tribal Leadership,” professor at USC and co-founder and Senior Partner at CultureSync, from this article

the five stages of Tribal Leadership:

Stage 1 is motivated by the motto “life sucks.” This is the domain of workplace violence and it makes up about 2% of tribes.

people-oriented green shoots

Everywhere are signs of growing awareness of the importance of people in IT. Just like the economic green shoots, in 2009 we see people-oriented green shoots too.

I'm adding links as I find them to articles with a people orientation. The common thread, the thing to pick up from them, is that they all talk as if this was a revelation or at least something novel, a new angle on IT. "Oh wow! People matter too!"

The time is ripe for He Tangata

The Honest Measure of My Worth

Those words keep sticking in my head from a Jethro Tull song: "That's the Honest Measure of My Worth". What is?

  1. How do we measure people so they accept the measure as a fair assessment?
  2. How to measure so that the measurement itself does not distort behaviour?
  3. How much "measurement" of people can be done with objective numbers? Are we such complex creatures that an honest measure can only be done by subjective assessemnt by fellow humans? Is that why we have juries?
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