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Recent posts

TypeTitleAuthorRepliesLast Post
IdeaSpeaking difficult truths: SPIKES rob 07 years 52 weeks ago
IdeaDon't be a Change Agent rob 07 years 52 weeks ago
Ideahelp employees listen rob 08 years 6 hours ago
weblinkOver 50% people rob 08 years 5 days ago
IdeaFair Process rob 08 years 1 week ago
Imagehe Tangata model 2 rob 68 years 7 weeks ago
IdeaAnchoring change rob 08 years 24 weeks ago
IdeaService Excellence rob 08 years 26 weeks ago
IdeaEmbed behavioral strategy rob 08 years 27 weeks ago
IdeaPeople and process drive IT implementation success not technology rob 08 years 29 weeks ago
Ideahubris, arrogance and indolence rob 08 years 31 weeks ago
Ideapower of positive thinking rob 08 years 35 weeks ago
Blog entryresistance is survival rob 08 years 38 weeks ago
StoryBuilding airplanes in the sky rob 08 years 41 weeks ago
IdeaDell Services Organizational Change Methodology model rob 08 years 42 weeks ago
IdeaITSM process creates a matrix organisation rob 08 years 44 weeks ago
StoryIf the community is lost then the system isn't worth it's source code rob 08 years 45 weeks ago
IdeaWhat successful transformations share rob 08 years 48 weeks ago
IdeaCummings & Worley's six guidelines for cultural change rob 08 years 49 weeks ago
weblinkMaking the emotional case for change rob 08 years 50 weeks ago
weblinkculture failure rob 09 years 6 weeks ago
Pagetest rob 09 years 7 weeks ago
weblinkProject problems are people problems rob 09 years 9 weeks ago
IdeaSituational Leadership rob 09 years 13 weeks ago
weblinkThe psychology of ITSM rob 09 years 13 weeks ago