Over 50% people
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weblink submitted by rob
 on Sun, 2011/02/13 - 18:50. [nid:55] |
from GamingWorks:
success factors identified by [2000] ITIL trainees, experts and practitioners alike who have participated in the ‘Apollo 13 – An ITSM Case Experience™’ simulation...
45% people
24% process
19% technology
12% performance ...the ‘People’ related factors are seen as the largest grouping of critical success factors for ITSM success. Take a look at your ITSM improvement plan and see how many hours, how much time, money and investment is proportioned to each of the above
...and I would argue that the other factors are mostly "People" factors too: "owned", "agreed", "known".
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