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Speaking difficult truths: SPIKES

Idea submitted by rob on Sun, 2011/02/20 - 02:12. [nid:58]
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SPIKES (setting up the interview; assessing the perception; obtaining the invitation; giving knowledge; addressing the emotions; and establishing a strategy)

http://blogs.hbr.org/cs/2011/02/how_i_learned_a_system_for_spe.html

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